Surely many of you have wondered what quality is actually all about. This question most often comes to mind when, best-case scenario during the warranty period or worst-case scenario right after it, an appliance or heaven forbid a cell phone, breaks down. However, who should you ask when you have no contact information? We have the contacts, so let’s take a look at them. We, along with Mr. Ryšavý, a quality management expert, will answer all your questions.